Existing Customers

This page contains all the helpful information you should need to manage your policy, just choose from the following:

Customer Portal – Log in here

Insurer Policy Booklets – View here

Frequently Asked Questions – Read here

Click on the subjects below to jump to your chosen section:

Make a Claim
Make a Change to Your Policy
Request a Duplicate Certificate

Request Proof of No Claims Bonus
How to Make a Complaint

Make a Claim

To make a claim on your car insurance  call 0800 221 8628.

Visit the Make a Claim page for more details.

Make a Change to Your Policy

To make a change to your policy please contact our Customer Services team on 0344 493 7773.

To request a call back, please email your name, customer reference, telephone number and details of the change you need make to enquiries@insureyourmotor.com.

Request a Duplicate Certificate

You can request a replacement certificate of insurance by emailing enquiries@insureyourmotor.com.

Request Proof of No Claims Bonus

We will automatically send your no claims bonus out if you choose not to renew your policy with us. Please note, we cannot release your no claims bonus before your policy has finished.

If your policy has already finished and you need another copy, please email enquiries@insureyourmotor.com.

How to Make a Complaint

You can find contact details for our Complaints Team here.

Full details of our complaints process can be found in Our Commitment to Quality.