|Following Government advice the majority of our employees are now working from home, therefore it may take longer than usual to answer your call. We hope that you will be understanding with us during this period and we appreciate your patience.
In addition to the phone, we are still available to communicate with you over our webchat function and via email. For existing customers, our email address is firstname.lastname@example.org – we will endeavour to respond to emails within 72hrs.
If you’re thinking about taking your vehicle off the road click here for important information on how to declare your vehicle SORN and when cover needs to be kept in force.
We also appreciate that some of our customers may be experiencing financial hardship at this time and be worried about making monthly insurance payments. Please call us if you need to discuss your personal situation.
NB. Please ensure that you include your customer reference number on all communications to enable us to locate your file as quickly as possible. These generally follow the formats below:-
1/ABCD01AB01 or G/123456/1
In the event that you do need to speak with us, here are the main assistance numbers:-
Motor claims: 0800 221 8627
Roadside Assistance: 0333 4009245
Customer Service, Renewals and Sales: 0344 557 0006
Rest assured, Complete Cover Group are here to help you.